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Customer Service Executive - Romanian Speaker

Armut (and our international brand HomeRun) is the leading home services marketplace in Europe and Middle East with 300.000 professionals, 4 million customers and 70%+ annual revenue growth. Our strength is rooted in our core values: continuous learning and always putting our customers first. Our unfair competitive advantage is our proprietary matching and pricing machine learning algorithms.

Armut has so far raised $4.2 million, and is one of the fastest growing and most award winning startups in Europe. Armut's team is diverse: We speak 7 languages and have lived in 15 countries in total, across the 5 continents. Our favorite party game is Guitar Hero.

Armut will give you the freedom to explore, experiment and innovate. We believe in the power of ownership. Ours is a world-class startup environment where entrepreneurial spirits speed up their careers. We expect you to share our enthusiasm for our mission to disrupt the local service marketplace.

We are currently looking for a Customer Service Executive - Romanian Speaker to manage the operations for our fast growing startup which is based in İstanbul

You Are

  • Bold and courageous when faced with ambiguity and uncertainty;
  • Empowered to drive change in a fast-paced environment;
  • Believe customers always come first;
  • Passionate about learning and self-development;
  • Strong in analytical problem solving and quantitative skills; - data
  • Able to communicate clearly and succinctly;
  • Thirsty for knowledge including new technologies and skills.

You Have

  • Fluent levels in both Romanian and English and preferably in Turkish;
  • The ability to work with flexible working hours;
  • Relevant Bachelor or Master’s degree;
  • 1-2 years experience in customer service, content editing, translation;
  • Proven strong communication skills in a business environment: telephone communication and written communication.

You Will

You will do everything: from customer service to testing and translations, with a focus on building a  strong network of professionals.You will provide a high level of customer service and you will manage all communication with customers and pros with excellence. You will be solving problems that have never been solved before, so no one will be able to teach you; you will think, try, fail, repeat, and win. You will collect essential content by contacting providers and Product Management teams directly. You will ensure that high-quality content by conducting regular website checks. Your job will transform several times. Initially you will be taking over simple tasks as a way to learn the ins and outs of Armut; but quickly you will be expected to go beyond, look and see what can be improved and bring your unique contribution to Armut.

We Provide

  • Ways to have fun while making an immediate forward impact on your career;
  • Vision to be the best at what we do;
  • Freedom to test, fail and test again in a fast-paced environment;
  • An office where your success is not judged by a dress code or working hours;
  • Unlimited free coffee to be had with an international, young and hungry team.

 

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