Experience Strategy Senior Manager

Armut is a leading local services marketplace with over 700,000 professionals across 4,000 services and has seen over 1000% revenue growth in 5 years. Our purpose is to make it easy to find good quality, trusted providers by using the latest technologies and machine learning algorithms. We have served 5 million customers with 99% customer satisfaction in 8 different countries.

We recently joined forces with Italy’s number one ProntoPro. We’re accelerating our sustainable growth with the new investment round of 15 Million € and increasing the number of operating countries to 14 in the EMEA region. We are the market leader in Turkey, Italy as well as  Romania and Egypt. Our impact keeps growing in the UK and Saudi Arabia with HomeRun; Spain, Germany with ProntoPro brands. In our quest to be the leader of the Europe and Middle East local services market, we have more exciting market launches ahead of us!

Our strength is rooted in our core values: always putting our customers first, solving problems with data and continuous learning. Our customer centric and technology based approach enabled us to change the local services industry and we’ll continue to do this on a global scale. We offer a world-class working environment where entrepreneurial spirits speed up their careers. Our like-minded & dynamic team members are best in their class with international experience. We work hard and have fun together!

Thanks to our continuous growth, we are looking for new super stars who share our passion to transform the way people find local services and want to make a real impact. Join us on our journey to be the world-leader local services marketplace!

You Will

• Develop and execute strategies to improve customer experience, solving complex problems across different services and business models working closely with other teams
• Collaborate with cross-functional teams to drive customer experience improvement initiatives and implement changes based on user feedback
• Build and maintain measurement systems to monitor customer feedback and experience across the company
• Provide strategic recommendations for operational improvements and monitor customer experience management team performance.
• Implement and refine security screening processes and update preventive algorithms to reduce risk and improve security
• Build omnichannel CRM strategy consolidating all feedback and support interactions into a single database to a have a holistic data of user interactions;

You Have

• Bachelor's / Master's degree from a reputable university with a study in Engineering, Economics or Business departments;
• Strong verbal and written communication skills in English;
• Minimum 4 years of experience in consulting, customer experience, market research/user experience design;
• Minimum 2 years of people management experience
• Strong business judgment and comfort with analyzing large datasets to pull out actionable insights;
• Comprehensive Excel spreadsheet and business modeling skills;
• SQL knowledge is a must;
• Strong analytical and problem solving skills;
• Strong organizational and people skills, successful track record of coordinating between multiple stakeholders;
• Hunger for knowledge including new technologies and skills; 
• Ability to deal well with ambiguous/undefined problems; think abstractly; learn, adapt and innovate.

We Provide

• Competitive salary & performance bonus;
• Freedom to test, fail and test again in a fast-paced environment;
• Be a part of a global team located in Istanbul & Milan that manages experience strategy activities of 14 countries;
• Never-ending growth opportunities supported by learning & development fund;
• Working environment where your success is not judged by a dress code or working hours;
• Extra vacation time, flexibility to work from home;
• Beach days, theme nights, sports & game events and any other onsite or remote social activity ideas you come up with.